Compliments, complaints and disputes
What to do if things go wrong
We make every effort to get things right so you do not have any complaints. If you do have a complaint please contact us so we can put things right as quickly as possible.
If we cannot resolve your complaint informally, we have a formal disputes procedure you can follow.
If you have a complaint or dispute concerning your workplace or personal pension arrangements you should contact:
The Pensions Ombudsman can be contacted at:
10 South Colonnade, Canary Wharf
London, E14 4PU
Tel: 0800 917 4487
The Pensions Advisory Service (TPAS)
If you have general requests for information or guidance concerning your pension arrangements contact:
The Pensions Advisory Service
Tel: 0800 011 3797