Frequently asked questions

What happens if I move overseas?

We can continue to pay your pension to a UK bank or building society account. We may be able to make payment via an International Payment Service for which you may have to pay a small monthly fee. This is available for most but not all countries and you need to be aware that the amount of pension you'll receive each month will depend on the exchange rate at the time of each payment.

If you would like to have your pension paid to an overseas bank account please contact us for a form.

What happens if I change my address?

If you change your address please write to us to let us know you have changed your details. Please note we can't accept changes over the phone or by email.

What happens if I change my bank or building society details?

If you change your bank or building society details please write to us to let us know you have changed your details. Please note we can't accept changes over the phone or by email.

What happens if I have a question about the amount of income tax I am paying?

Although we can help you understand your tax code, it is Her Majesty's Revenue & Customs (HMRC) that works out how much income tax you should pay and provides us with the tax code to be applied to your pension. You will need to speak directly to HMRC. You can contact them on 0300 200 3300 (or 0300 200 3319 for textphone).

You will need your National Insurance number (you can find this on your P60)

What happens if I go back to work?

You may need to contact us if you are going back to work in Local Government, or an employer where you could become a member of the LGPS. In most cases further employment will not affect your pension. But you must tell us if you take up further employment.

What happens if I die?

The death in retirement section has details about what the person who is looking after your affairs should do when you die and what further benefits might be payable from the Scheme.

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