Frequently asked questions
What happens if I move overseas?
We can continue to pay your pension to a UK bank or building
society account. We may be able to make payment via an
International Payment Service for which you may have to pay a
small monthly fee. This is available for most but not all countries
and you need to be aware that the amount of pension you'll receive
each month will depend on the exchange rate at the time of each
If you would like to have your pension paid to an overseas bank
account please contact
us for a form.
What happens if I change my address?
If you change your address please write to us to let us know you
have changed your details. Please note we can't accept changes over
the phone or by email.
What happens if I change my bank or building society
If you change your bank or building society details please write
to us to let us know you have changed your details. Please note we
can't accept changes over the phone or by email.
What happens if I have a question about the amount of
income tax I am paying?
Although we can help you understand your tax code, it is Her
Majesty's Revenue & Customs (HMRC) that works out how much
income tax you should pay and provides us with the tax code to be
applied to your pension. You will need to speak directly to HMRC.
You can contact them on 0300 200 3300 (or 0300 200 3319 for
You will need your National Insurance number (you can find this
on your P60)
What happens if I go back to work?
You may need to contact
us if you are going back to work in Local Government, or an
employer where you could become a member of the LGPS. In most cases
further employment will not affect your pension. But you must tell
us if you take up further employment.
What happens if I die?
The death in
retirement section has details about what the person who is
looking after your affairs should do when you die and what further
benefits might be payable from the Scheme.