Compliments, complaints and disputes
What to do if things go wrong
We make every effort to get things right so you do not have any
complaints. If you do have a complaint please contact us so we can put
things right as quickly as possible.
If we cannot resolve your complaint informally, we have a formal disputes procedure you can follow.
The Pensions Advisory Service (TPAS)
At any time, if you are having difficulties in sorting out your
complaint, you may wish to contact TPAS. TPAS can provide free advice and information to
explain your rights and responsibilities.
If you are not happy with the response to your complaint and
TPAS have not been able to help you, you can get in touch with the
Pensions Ombudsman who can investigate your